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Refund policy
Placement starts after a verified payment. Eligibility is subject to this policy, Dodo Payments’ buyer processes, card-network rules, applicable law, and non-waivable consumer rights.
LAST UPDATED · 27 AUG 2026When we review a refund
We review duplicate charges, a verified technical failure to credit rank, fraud, and refunds required by law. Dodo Payments may also require or issue refunds under its buyer-support, risk, card-network, or legal obligations.
How to request one
Email admin@foixa.com with the Dodo Payments receipt and payment reference, checkout reference, URL, amount, and reason. Do not send card numbers.
Timing and ranking
Once we verify a Dodo Payments refund event, its amount is removed from ranking credit. Approved funds typically reach the original payment method in 3–5 business days, but the payment method and bank control final timing.
Disputes
A no-refund policy does not prevent a card dispute. The issuer or card network decides the outcome; ranking credit may be reduced while a dispute is open or lost and restored only after a verified favorable resolution.